FAQ

Appointments

How do I book?

Discover beauty professionals. You can search by location and price range, and book your desired service.

Do I get special discount for group booking (more than 2 people)?

Yes you do. Just call us directly or email us at info@hellobeauty.id. Our team will help you to get the best deal.

Last minute?

Don’t worry! We know that sometimes things come up unexpectedly. You can book an appointment from one day to few months in advance. If you need an appointment sooner than a day. Just call us directly or email us at info@hellobeauty.id.

How do I prepare for my appointment?

Please have a makeup-free, cleansed and moisturized face prior to our Makeup Artist’s arrival.

Our beauty professionals will have products and tools with them, but please let them know if you have any allergies or specific concerns.

Please have a place to sit near an electrical outlet and a flat surface, so they can plug in hairdryers and lay out their tools/ products.

It’s very important that you are ready for your HelloBeauty appointment on time.

Payment

How do I pay?

For now, we just have ‘cash payment’ directly to the beauty professional. We will provide bank transfer, credit card, and other convenient payment method by using trusted payment gateway. Detail information and direction will be given after appointment request form done. After payment done, you will receive booking confirmation automatically to your email.

What if I need to cancel my appointment?

At HelloBeauty, we understand that might need to change or cancel your appointment because of things come up. Don’t worry!

If you have any changes in your schedule and need to cancel or change your appointment, please contact us as soon as possible at: info@hellobeauty.id with your name, the time of the original appointment and the desired change, but please note our cancellation policy below.

Any cancelation are non-refundable. If you need to cancel your beauty appointment, we will change it into your own credit or voucher that can be used for next appointment. So, you don’t lose your money.

How much does HelloBeauty cost?

The price is variable, depends on each beauty professional. You able to discover and book your desired service.

Services

What kind of services do you offer?

We offer makeup only & makeup + hairdo, for basic needs, special occasion, photoshoot, and wedding.  Soon we will have more beauty services. Please kindly follow us on Instagram: @hellobeauty.id,  Facebook: Hello Beauty, and Twitter: @hellobeauty_id for updates on our services and promo.

Do you do large parties or events?

For large party inquiries, email us at info@hellobeauty.id.

Can I book times that are not listed on the option?

We will always try our best to accommodate your request. Email us at info@hellobeauty.id.

I had a problem with my service, whom do I contact?

We take your satisfaction issue seriously. If your appointment doesn’t live up to your expectations, we would love to hear your feedback. Please email us at info@hellobeauty.id.

I love my beauty professional! Can I request my favorite beauty professional for next appointment?

We’re happy to hear it, because HelloBeauty loves you too. Thanks for your feedback. Don’t forget to get them rated and reviewed. Of course, you can request your favorite beauty professional for your next appointment.