Payment & Cancellation Policy

Payment & Cancellation Policy

1. Payment method available: bank transfer and credit card

2. For bank transfer payment, customer have 24 hours to process the payment, after get a confirmation from HelloBeauty. We will cancel the booking if there is no payment within 24 hours.
3. Cancellation within 48 hours: full refund on HelloPay, and can be used it for the next booking.
4. Cancellation more than 48 hours until 7 days before the appointment schedule: 50% refund from total amount paid by Customer.
5. Cancellation less than 7 days before the appointment schedule: non-refundable from total amount paid by Customer.
6. We provide full refund for Customer on HelloPay, if cancellation is made by Beautician.
7. Service amount less than Rp 1.000.000,- (total): Full Payment
8. Service amount more than Rp 1.000.000,- (total): Customer has options to choose Full Payment or 50% Down Payment (repayment maximum 7 days before the appointment schedule).
9. All payment will be sent to Beautician after the booking confirmed by Customer & Beautician.