Payment & Cancellation Policy

Payment & Cancellation Policy

1. Payment method available: credit card, bank transfer, and HelloPay.

2. For bank transfer payment, customer have 24 hours to process the payment, after get a confirmation from HelloBeauty. We will cancel the booking if there is no payment within 24 hours.
3. Cancellation within 48 hours: full refund on HelloPay, and can be used it for the next booking.
4. Cancellation more than 48 hours until 7 days before the appointment schedule: 50% refund from total amount paid by Customer.
5. Cancellation less than 7 days before the appointment schedule: non-refundable from total amount paid by Customer.
6. We provide full refund for Customer on HelloPay, if cancellation is made by Beautician.
7. Service amount less than Rp 1.000.000,- (total): Full Payment
8. Service amount more than Rp 1.000.000,- (total): Customer has options to choose Full Payment or 50% Down Payment (repayment maximum 7 days before the appointment schedule).
9. HelloBeauty have an escrow regulation for the safety between Customers and Beauticians. Every payment made by Customer, will be held by HelloBeauty as a marketplace, and will be sent to Beautician after the service is done and confirmed by Customer. If there's no confirmation from Customer within 24 hours after the service done, HelloBeauty will send the payment to Beautician directly.
10. HelloBeauty will hold the payment if there is any service issue regarding unwanted situation between Customer & Beautician, and will continue the process based on the result.